• Q & A about shipping to Amazon

    Q1: Pallet requirements

    I intend to get the goods palletized on wooden pallets and am trying to work this out with the factory as they prefer to use plastic pallets, however these are not accepted by Amazon. Do you have any suggestions on the palletizing side ?


    Yes. Amazon only accept wooden pallet or plywood pallet, wooden pallets must fumigated & adhere to IPCC regulations .

    General requirements and dimensions

    Use standard or EUR-pallets for stuffing

    Use GMA Grade B or higher, 40" x 48" / 1 m x 1.25m 4-way access, wood pallets
    Any single pallet must not be taller than 72"
    Pallets can be double stacked for a max height of 100"
    Max weight per pallet: 1,500 lbs. / 680.4 kg

    Q2: Palletizing place

    Should we palletize cargo at origin or at destination for FCL & LCL shipments?


    FCL shipments

    You can either palletize cargo at origin if manufacture can provide qualified pallets. Normally palletized cargo occupy more space in container than floor loaded loose cargo.

    Luckylucky can build pallet at destination (US,CA,UK,DE,AU) as per Amazon's requirement.

    LTL shipments

    If your cargo is fragile, Luckylucky recommends you pallet cargo at origin. Otherwise, you can deliver cargo in carton to consolidator's warehouse, they will be palletized at destination before delivery to Amazon.

    Q3: Frequently used Intercom and comparison ( FOB, CIF, EXW, DDP)


    An international trade is an EXW trade agreement if the seller is not obligated to load the goods on the buyer's designated method of transport. On the other hand, an international trade is a FOB trade agreement if the seller does have to load the goods on the buyer's method of transport at the shipping point, and – depending on the exact type of FOB – may be responsible for them throughout the trip and to the final destination.

    Applying in freight cost, seller(exporter) doesn't need to pay any export local charges at origin if it's EXW, and buyer(importer) doesn't need to pay any export local charges at origin if it's FOB.

    Q4: How to get accurate and quality quotation, what's dimension rate?


    Please provide following information when you inquire door to door freight.

    1.Commodity name,material,HS code (We can also check with your supplier for more details in order to calculate import duty cost)
    2.Weight, measurement, cartons number, packing.
    3.Delivery address (Amazon warehouse or importer's warehouse at destination.
    4.Manufacture's address (pick up cost)
    5.Trade term (FOB,EXW,DAP,DDU)

    6. Registered importer in US/EUROPE or not. (do you have EIN/EORI/VAT)

    Q5: Do I need inspection service ?


    We recommend our clients use inspection service before loading, especially for Amazon shipments. Inspection service could help check the quality, quantity and packing of product. For selling in Amazon, quality of product is correlate with listing review.

    In E-commerce business, products will be shipped from manufacture to consumer directly, there is no importer/distributor/wholesaler's inspection as traditional trading.

    Any kinds of defect about product, packing, labeling must be found before deliver to consumers. The return logistics cost is very high and it's harmful for both consumers and sellers.

    Inspection services include random sampling inspection and overall inspection. The cost of random sampling inspection is listed in Q6, the cost of overall inspection need to be confirmed case by case as per actual quantity of products.

    Q6: How the inspection service is charged, what's the procedure


    The standard inspection cost is USD155.00 per person per day, h/ever if the factory is located in remote area, the inspection cost need to be confirmed case by case.

    Usually,our inspector will check quantity,visual & workmanship,function inspection, labeling & marking, packing, barcode & QR code and etc.

    Inspector will randomly inspect 50-300pcs of products as per client's inspection check list. The number of inspected products depends on the complexity of the inspection requirements and the size of the goods.

    You are required to offer us manufacture address, contact information, person in charge and inspection checklist. After the inspection is completed,we will send you inspection report and videos at the next day.

    An inspection instruction must be sent to us at least 2-3 days prior to the intended inspection date. A successful inspection needs manufacture's full cooperation.

    Q7: What is the difference between air freight and courier express?


    Air freight is airport to airport service. Basic air freight rate is cheaper than courier express rate. H/ever courier express rate includes destination customs declaration and delivery service.

    For door to door delivery service, if the chargeable weight is less than 200kgs, normally courier express rate is more competitive than air freight door to door service.

    Chargeable weight for air freight shipment is cargo's measurement(cbm)*167.

    Chargeable weight for courier express shipment is cargo's measurement(cbm)*200.

    Delivery to Amazon for courier express shipment doesn't need appointment, but there is volume limit.

    Delivery to Amazon for air freight shipment(LTL) need appointment, there is no quantity limit.

    Q8: How long it takes to ship to Amazon by Ocean/Air/Courier Express?


    China-US West Coast                             

    Ocean FCL: 18-23days

    Ocean LCL: 20-25days

    Air freight: 4-7days

    Courier Express: 3-8days

    China-US East Coast

    Ocean FCL: 33-38days

    Ocean LCL: 35-42days

    Air freight: 4-7days

    Courier Express: 3-8days

    China- Europe

    Ocean FCL: 33-38days

    Ocean LCL: 35-42days

    Air freight: 4-7days

    Courier Express: 3-8days

    Q9: Do you offer insurance of the shipping? What is covered by the insurance?


    Yes, we help our client cover insurance and we recommend to do so. Based on our shipment volume, we have competitive insurance cost and easy issuing Electronic insurance policy. Cargo insurance(ALL RISKS) helps prevent potential loss and damage of goods.

    If Amazon & consignee report any damage or loss of goods, please obtain relative evidence and feedback to us at the first time. We will coordinate with insurance company and claim compensation.

    Q10: When do I start getting you to liaise with the factory for the freight?


    You can let your supplier contact us one week before the goods are ready. You can also send your supplier's contact information to us, We will contact with them and confirm shipment details. When we have actual cargo ready time, we will arrange the nearest shipping schedule accordingly.

    We will also update you for any development of the shipment.

    Our online tracking system will push cargo status to you, like cargo pick up, customs release, shipped on board, import customs release, delivery to Amazon.

    Q11: Why do you charge duty deposit for express shipment to Amazon?


    For courier express shipment, the express company(FEDEX/DHL/UPS) is responsible for customs clearance and import duty collection.

    As Amazon is not the importer and Amazon will not pay the duty fee, the shipment has to be arranged under DDP term, means duty need to be paid in advance.

    The express company will collect the duty at origin in stead of collecting from Amazon at destination. This way can also avoid delay due to duty/tax payment waiting time at destination.

    Normally express company returns duty bill takes 1-6 months after shipment is delivered. As per practice and our company policy,we will collect duty deposit in advance, once the actual duty bill comes out,we will settle the balance as per actual customs duty/tax bill.

    Q12: I am not locate in import country, is it necessary for me to have the EIN number in US and EORI/VAT in Europe?


    In many situations, Amazon sellers are not locate in destination countries. In order to import products, sellers are required to register EIN in United States and EORI in UK & Europe.

    Please click following links to get more information about how to register.

    United States EIN application link

    United Kingdom EORI application link

    Germany EORI application link

    H/ever, due to continues strict regulation, Amazon sellers are requested to register VAT in Europe if you are planing a long term business and avoid potential risk to protect your most valuable asset-listing. Our UK and Germany partners can assist you to apply local VAT.


    Q13: Do I need another freight forwarder in USA, UK, EUROPE?



    Luckylucky provide one stop cross border logistics service. Amazon sellers just need to contact with Luckylucky once, all export and import countries complex works will be processed by the sophisticated teams in both origin and destination.

    This is how Luckylucky growth fast with clients together, we are dedicated to help Amazon sellers focus on products themselves and listing performance.

    Client just need to present POA (power of attorney) to authorize Luckylucky destination broker declare customs.

    Q14: How to set: "Ship from address" in Amazon Seller Center. Should it be manufacture or forwarder address. What's the name i need to show.


    Usually the "Shipping from address" and name are your manufacture's address and name. Please ask your supplier provide the information to you.

    H/ever, if you need a US local address as “Ship from address”,we can also provide a US local address to you.

    Q15: Actually, do you know the correct information that Amazon needs to have on the outside of each carton. For example the barcodes and other details?


    For the master carton, the Amazon only require to stick the carton labels so that they can scan the labels when receiving goods. There is same requirement for the product barcodes, just make sure Amazon is able to scan each product when an order is created.


    H/ever, due to import country's regulation, "Made in China" must be shown on the product itself and the packing box (Shipping mark).

    If "Made in China" is not proper shown on the product, the shipment might be rejected in import customs. Even we can ask our import country office assist stick label to the product, the cost will be very high and the shipment will be delayed.

    Q16: Is the import duty I will need to pay included in this quote? Can you let me know how much duty that I need to pay?


    Our freight quotation doesn't include import duty. Normally, we will receive custom entry summary when our destination office finalizes the import declaration.

    If you want to know the estimate duty tariff of your goods, please provide HS code of the goods, material and product pictures, then we can check the tariff for you.

    The actual HS code classification and duty fee for a shipment is subject to customs official confirmation and duty bill.

    Q17: When do I need to arrange the payment? What payment methods do you accept?


    Ocean LCL & LCL shipment: client is requested to pay full freight and import duty/tax before cargo is delivered to Amazon fulfillment center.

    We accept payment by T/T.

    Air freight shipment: client is requested to pay full freight and import duty/tax before cargo is delivered to Amazon fulfillment center.

    Courier express shipment: client is requested to pay full freight plus customs duty deposit before flight departure.

    Payment methods:

    T/T (Bank account in China, Hongkong, USA)

    West Union / Paypal / Zelle

    Q18: What is the timeline difference for a shipment from destination to Amazon FBA delivered by Amazon LTL, Courier express and Luckylucky LTL?


    Amazon LTL service (slowest speed, cheapest cost)

    It takes 2-3 weeks to deliver a shipment to Amazon FBA warehouse after Amazon's contract trucker has picked it up from destination warehouse.

    Courier express service: (fastest speed, highest cost)

    It takes 1-5 days to deliver a shipment to Amazon FBA warehouse after courier express (FEDEX/UPS/DHL) has picked it up from destination warehouse.

    Luckylucky LTL service (fast speed, balanced cost)

    It takes 1-6 days to deliver a shipment to Amazon FBA warehouse after Luckylucky's trucker has picked it up from destination warehouse.

    Q19: Can I send my products to one Fulfillment center? Can I nominate delivery fulfillment center?


    Yes, you can send shipment to Amazon assigned fulfillment center by participate in Amazon's " Inventory Placement Service". But Amazon might charge you extra fee for each unit of product.

    Only Amazon can determine which fulfillment center a shipment is assigned to.

    If you have multiple products/ASINs or Single product with different size, they maybe directed to different fulfillment centers.

    Q20: How can I assist import customs declaration when shipment arrives in destination.


    First of all, a client should be a qualified importer at destination, which requires local EIN/EORI/TAX ID be registered in advance. Then you need to issue POA (power of attorney) to our import agents to authorize them declare customs on behalf of you.

    Your supplier/exporter is also required to provide necessary documents like Invoice, Packing list, Detail description/photo/relative certificate of product, certificate of origin (if needed).

    Q21: Why do I need to pay deposit for courier shipment. How do you pay customs duty/tax for courier shipment.


    If a client is not a registered company in import country, courier express company(DHL/FEDEX/UPS...) only accepts DDP shipment, as Amazon doesn't agree to act as importer or pay import duty/tax. Which means import duty fee must be prepaid by the sender(Exporter). Normally client is requested to pay DDP handling and import duty deposit before shipment departures. After courier express company forwards customs formal duty bill(1-6 months after shipment arrival), we will refund the duty deposit.

    Q22: Who should print and stick Amazon carton label, pallet label?


    The most economical way is asking supplier/manufacture print and stick the label, as they are familiar with product and normally they don't charge extra service fee.

    If supplier/manufacture is able to build pallet as Amazon's requirements, they can print and stick pallet label as well. If the pallet will be built at destination, Luckylucky agents will take care of pallet labeling there.

    H/ever, if there is any special condition requires replace, remove the previous labels after shipment departure, Luckylucky is still able to handle as client's request.

    Q23: Who should print and stick Amazon carton label, pallet label?


    The most economical way is asking supplier/manufacture print and stick the label, as they are familiar with product and normally they don't charge extra service fee. 

    If supplier/manufacture is able to build pallet as Amazon's requirements, they can print and stick pallet label as well.  If the pallet will be built at destination, Luckylucky agents will take care of pallet labeling there. 

    H/ever, if there is any special condition requires replace, remove the previous labels after shipment departure, Luckylucky is still able to handle as client's request. 

    Q24: How to arrange shipment when Amazon assigns more than one FBA warehouse in USA.


    When sellers create an Amazon shipment, they are always assigned more than one warehouse address. If it's courier shipment, sellers are only need to pay higher unit shipping price, as the freight is normally cheaper if the weight of a shipment is bigger. H/ever, if it's air freight or sea freight shipment, sellers have to pay fixed cost (documentation, declaration, handling) more than once.

    Under the circumstance, we need to analyse destination location, considering the volume of each address and determine which place should be the first stop and then split shipments after finish import declaration there.

    H/ever, if it's urgent shipment, we need to balance total freight difference and arrange direct shipping to each destination.

    Q25: Why there is customs inspection, is there any way to avoid inspection or decrease inspection probability?


    Export or import inspection occurs when customs randomly select your shipment in their system. Sometimes for certain category of products, customs require more information, supporting documents even physically inspect the products.

    Nobody can avoid customs inspection, the only think a client should do is provide as more accurate information as possible when declare customs. Client is also required to make sure manufacture is able to provide any document when customs need. Customs might need certificate of origin, Wifi, USB, Bluetooth, CE, FDA certification.

    If you are not sure what kind of certification customs might need, please provide HS code of product, Luckylucky will help you confirm with destination broker teams.

    Q26: What is the import customs inspection category in US?


    We list mainly customs inspection category in US as follows:

    1. X-ray Exam X-ray exam, no devanning, simple inspection, verify prohibit/hazardous articles.

    Normally takes 1-2days.

    2. CET/Intensive Exam(contraband enforcement exam). Unload cargo and verify if real products match with declared information in customs.

    Normally takes 5-6days.

    3. MET Exam Devanning and count number of package, check details of product, amount of goods, copyright and etc.

    Normally takes 3-5days

    4. Tailgate Exam Inspect tail of container to see if there is any violation and determine further inspection.

    Normally takes 3days.

    Q27: What are the FBA packaging requirements


    Follow these general requirements when shipping units to Amazon fulfillment centers. Certain products have other specific requirements. Amazon may refuse, return, or repackage any product delivered to an Amazon fulfillment center with inadequate or non-compliant packaging at your expense, and you may also be subject to noncompliance fees.
    • Any FNSKU you use on a Unit must be unique and must correspond to one unique product. For example, each assortment type, such as size or color, will have a different FNSKU.
    • Each Unit must have an exterior scannable barcode or label (which includes a scannable barcode and the corresponding human-readable numbers) that is easily accessible.
    • Remove, cover, or render unscannable any existing scannable barcodes on the outside of shipping boxes. For example, cover existing barcodes with opaque tape or use a black felt-tip marker to render the barcode unscannable. This prevents the incorrect barcode from being accidentally scanned during the receiving process.

    Q28: How should I package my shipments?


    Follow these instructions to help shipments arrive undamaged and ready for intake to our fulfillment centers:

    • Use a rigid, six-sided box with flaps intact.
    • Use a single address label that has clear, complete delivery and return information.
    • Each box you include in the shipment must have its own FBA shipment label printed from your Shipping Queue.
    • Each pallet requires four labels, one on the top center of each side. Each box on the pallet also requires its own label.
    • When shipping multiple case-packs in a master carton, apply the unique shipping label on the master carton you are using for shipping inventory to Amazon fulfillment centers.
    • If you are reusing boxes, remove all old shipping labels or markings.
    • Wrap all items separately.
    • Use adequate packaging material.
    • Use strong tape designed for shipping.
    • Use two inches of cushioning between each of your items and the inside of the box.
    • After you pack your box, shake it gently. The contents should not move when shaken.
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    If you have any question about shipping to Amazon, we are very happy to share our knowledge and experience with you.